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Welcome! We are the East Tennessee Chapter of the Society for Technical Communication. We are technical communicators - technical writers and editors, content developers, documentation specialists, technical illustrators, instructional designers, academics, information architects, usability and human factors professionals, visual designers, Web designers and developers, and translators - anyone whose work makes technical information available to those who need it.

UPCOMING EVENT

When: 6:30 p.m. Tuesday, January 17, 2012
Where: Mary Greer, Hodges Library, University of Tennessee campus
Cost: $5 for members, $10 for non-members
RSVP: Please RSVP to Fatima Hyder ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ) by noon Tuesday, January 17, if you want to attend.

Program description:

Are you a tone-deaf or tone savvy writer? How do you know? How do you craft documents to control tone? By understanding how negotiating styles influence tone, technical communicators—and other professionals––can control the effect their communication has within an enterprise and on individuals. What we say and how we say it causes people to act or react and to perceive us in a certain way that, rightly or wrongly, defines who we are in that organization or to them individually. This definition can work for or against us. By not realizing that a “natural” or “default” negotiating style affects our message, others’ perceptions, and their resulting action, we lose control over what we are writing and are no longer crafting but drafting; our technical competence becomes hostage to inattention.

In this STC-ETC program, we will 
• Identify our “current” or “default” negotiating style
• See how different negotiating styles influence content, structure, and tone in professional writing, using short email examples
• Observe how readers respond to email with “tone”
• Learn a strategy for adopting the most appropriate negotiating style to create professional, constructive, and actionable writing that strengthens relationships and supports an organization’s strategies and initiatives

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This site was last updated on January 12, 2012.